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Wheel Sensei by Smarter Towing

Wheel Sensei FAQs

  • Installation & sizing

  • Wheel Sensei and pressure sensors are both external to the wheel and tyre. This makes it easy to install and move about to different locations or wheels.

    Wheel Sensei Trailer Monitoring System

    Cover cap sizes are unique to each wheel manufacturer.

    With the new Wheel Sensei S2 – the cover wont be able to be fitted back on. But thats ok, you can show off your smarter towing!

    how wheel sensei fits on wheel hub

    Each Wheel Sensei unit monitors a wheel bearing hub, independently of the other units.

    A single unit is needed to monitor each wheel bearing. 

    If you have four wheels, we recommend four Wheel Sensei units.

    Anyone! 

    Wheel Sensei has been designed with a simple installation process to ensure anyone can install Wheel Sensei. 

    You do not need to be a mechanic or qualified trade professional. 

    Yes! 

    Wheel Sensei has been designed with for any type of trailer and terrain. 

    The Wheel Sensei and pressure devices have been tested against dust and water ingress. If a device has been tampered with this will void warranty and defect returns.

  • Product information

  • Custom packs are available to cater for every combination of dust cap and hub sizes.

    Click here to contact us with your requirements.

    Wheel Sensei is a direct fit on for the wheel dust cap or hub and will not impact your wheel performance.

    No wheel modifications are needed to use Wheel Sensei.

    The Wheel Sensei units are 100% water and dust proof. They are Australian designed and tested to IP67 and IP 68.

    Yes, individual units can be purchased on request.

    Contact us here to order. 

    If a single unit is damaged the other Wheel Senseis will continue to operate as per normal.

    You can order single replacement units by contacting us here.  

    The Wheel Sensei units have a lifespan of approximately eight (8) years, based on an average of 720 driving hours each year. 

    The Wheel Sensei do not have a replaceable battery.

    Pressure Sensors have a replaceable battery option. 

    A Tyre Pressure Monitoring System also known as TPMS, is designed to help drivers and towers stay informed about their tyres in real time. It continuously tracks both tyre pressure and temperature, sending alerts when something changes – long before it becomes a problem.

    Yes we have now enabled tyre pressure monitoring into the new Smarter Towing App. You can upgrade your Wheel Sensei bundle to include tyre pressure monitoring.

  • App & Connectivity

  • Yes. Smarter Towing app with support for Apple Carplay is available now on the App Store.

    Yes. Smarter Towing app with support for Android Auto is available now on the Play Store.

    The Smarter Towing app will work with both Apple and Android devices. The app has been tested across different phones and tablets and has passed quality checks with Apple and Google.

    Before proceeding – download the app for the Google or Apple store to test it out.

    You can install the app on multiple devices.

    To activate on multiple devices you will need: 

    1. An active Wheel Sensei account 

    2. A valid Wheel Sensei registration code (provided after purchase of the Wheel Sensei kit).

    Wheel Sensei is designed for monitoring to work in remote locations so an internet connection is not needed to monitor your tow whilst on the road.

    An internet connection is required when you first create an account and set up your vehicles and register the products.

    The Wheel Sensei sensors transmit tyre pressure and bearing temperature data to an in-vehicle data box via radio frequency, then from the in-vehicle data box to a smartphone dashboard via Bluetooth for real-time alerts.

    Wheel Sensei jumps into action as you start your drive. As your trailer wheels spin, data is being sent back to the your vehicle.

    At rest Wheel Sensei’s intelligent sleep mode kicks in – ready for the next leg of your journey. 

    Wheel Sensei has been tested to transmit and receive data up to 30m/100ft. This range is dependent on environmental conditions and correct installation and placement of the devices.

    The pressure sensor specifications are

    Communication range ~11m/36ft.

    PSI measurement range ~ 0-180 psi.

    Temperature range: -10°C / 50° F to 90°C / 195°F.

  • Alerts & Notifications

  • Wheel Sensei devices transmit data via the in vehicle hub to your smart device. Based on the temperature settings that you set for your vehicle the user interface will show alerts. If your phone is in the background a phone notification will be sent to alert you of temperature thresholds being activated.

    Ensure the Smarter Towing app has permissions to connect to bluetooth and that phone notifications are allowed. 

    Depending on your device you can check the permissions in the apps list or in general settings.

  • Shipping

  • All products are express posted by Australia Post.

    Please allow up to five days for your order to be dispatched and 1-3 business days for delivery.

    If your item is in backorder, we will let you know when ordering. Back order items can take up to 4 weeks longer. 

    All orders are shipped from Brisbane QLD Australia

    All products are shipped express by Australia Post. Within Australia Express post is $30AUD. 

    Internationally we ship via Standard post and pricing is at a flat rate of $60AUD.

    These can and do vary from time to time. Shipping will be displayed before payment is made.

    Tariffs are already included in the final price. However, small customs or processing fees may still apply depending on your state.

    If you make a mistake or change your mind, simply email us at  info@smartertowing.com.

    If the item is shipped and you want to make a change, unfortunately you will be responsible for return shipping. Refunds can be provided as long as all products are intact and not opened.

    Email us at info@smartertowing.com with your order number and new address.
    If the item has already shipped you will be responsible for return shipping.

    Products will be accepted and reshipped to your new address, as long as all products are intact and not opened.

  • Payments & accounts


  • We accept all major credit cards.  Unfortunately direct bank transfer is not possible at this time.

    Once you have placed an order and made payment, you will receive confirmation via email that the order is being processed.

    Once the purchase is dispatched you will receive a tracking number for your shipment.

    If you don’t receive an email, please get in touch with our support team. Be sure to check your spam folder first!

    Yes. You will be sent a Tax Invoice with your order, along with a digital receipt.

    You can order as a guest or a returning customer by setting up an account.

    With an account you can:

    • Check out faster when making a purchase
    • Check the status of your past  and present orders
    • Change your account details, including password
    • Receive notice of special offers and the latest updates

    Accounts can be accessed by the menu item at the top of the page.

    You will need your username and password to login. 

    Once logged in you can changes Billing Address or Shipping Address.

  • Warranty information

  • Six (6) months Manufacturer’s Warranty on Wheel Sensei units.

    Twelve (12) months Manufacturer’s Warranty on the In Vehicle Console and/or pressure sensors.

  • Returns & Cancellations

  • Customers may cancel their order within 24 hours of purchase or before the item is shipped, whichever comes first. To request a cancellation, please contact our support team at info@smartertowing.com with your order number.

    If the order has not been shipped:
    A full refund will be issued to the original payment method.

    If the order has already shipped:
    The order cannot be canceled, but may be eligible for a return

    If your items have already shipped or been delivered, you may return the item within 14 days of delivery under the following conditions:

    • The item must be unused, in its original packaging, and in resalable condition.
    • A restocking fee of up to 15% may apply for opened or used items.

    Customers are responsible for return shipping costs unless the item was defective or incorrect.

    Refunds will be processed within 7–10 business days after the item is received and inspected.

    The following are not eligible for cancellation or return:

    • Customized or specially configured hardware.
    • Final sale or clearance items.
    • Items damaged due to misuse, modification, or improper installation.

    If your item arrives defective or damaged, please notify us within 7 days of delivery with photos of the issue. We will provide a replacement, exchange, or refund based on your preference and stock availability.

  • Troubleshooting

  • Make sure you scan or have entered or scanned the unique bundle code correctly.

    If it doesn’t work, please email us as info@smartertowing.com so it can be resolved.

    Make sure you scan or have entered or scanned the unique bundle code when setting up the Wheel Sensei device. Sometimes the Wheel Sensei will go into sleep mode and will take several minutes of driving to restart transmissions.

    If all else fails, send us a email through the website and we will respond to you asap.

    First, make sure you have a good internet connection. When you first sign up, you will need to confirm your email for extra security. Be sure to check your spam or junk mail if you do not receive this.

    If your welcome mail does not come through, contact us  and we will get back to you within 24 hours.

    Check if the In Vehicle console is connected and powered up. 

    There is a small LED light – when the Wheel Sensei transmits you may see the light flicker. If all else fails email us at info@smartertowing.com and we will help trouble shoot.

Wheel Sensei and pressure sensors are both external to the wheel and tyre. This makes it easy to install and move about to different locations or wheels.

Wheel Sensei Trailer Monitoring System

Cover cap sizes are unique to each wheel manufacturer.

With the new Wheel Sensei S2 – the cover wont be able to be fitted back on. But thats ok, you can show off your smarter towing!

how wheel sensei fits on wheel hub

Each Wheel Sensei unit monitors a wheel bearing hub, independently of the other units.

A single unit is needed to monitor each wheel bearing. 

If you have four wheels, we recommend four Wheel Sensei units.

Anyone! 

Wheel Sensei has been designed with a simple installation process to ensure anyone can install Wheel Sensei. 

You do not need to be a mechanic or qualified trade professional. 

Yes! 

Wheel Sensei has been designed with for any type of trailer and terrain. 

The Wheel Sensei and pressure devices have been tested against dust and water ingress. If a device has been tampered with this will void warranty and defect returns.

Custom packs are available to cater for every combination of dust cap and hub sizes.

Click here to contact us with your requirements.

Wheel Sensei is a direct fit on for the wheel dust cap or hub and will not impact your wheel performance.

No wheel modifications are needed to use Wheel Sensei.

The Wheel Sensei units are 100% water and dust proof. They are Australian designed and tested to IP67 and IP 68.

Yes, individual units can be purchased on request.

Contact us here to order. 

If a single unit is damaged the other Wheel Senseis will continue to operate as per normal.

You can order single replacement units by contacting us here.  

The Wheel Sensei units have a lifespan of approximately eight (8) years, based on an average of 720 driving hours each year. 

The Wheel Sensei do not have a replaceable battery.

Pressure Sensors have a replaceable battery option. 

A Tyre Pressure Monitoring System also known as TPMS, is designed to help drivers and towers stay informed about their tyres in real time. It continuously tracks both tyre pressure and temperature, sending alerts when something changes – long before it becomes a problem.

Yes we have now enabled tyre pressure monitoring into the new Smarter Towing App. You can upgrade your Wheel Sensei bundle to include tyre pressure monitoring.

Yes. Smarter Towing app with support for Apple Carplay is available now on the App Store.

Yes. Smarter Towing app with support for Android Auto is available now on the Play Store.

The Smarter Towing app will work with both Apple and Android devices. The app has been tested across different phones and tablets and has passed quality checks with Apple and Google.

Before proceeding – download the app for the Google or Apple store to test it out.

You can install the app on multiple devices.

To activate on multiple devices you will need: 

1. An active Wheel Sensei account 

2. A valid Wheel Sensei registration code (provided after purchase of the Wheel Sensei kit).

Wheel Sensei is designed for monitoring to work in remote locations so an internet connection is not needed to monitor your tow whilst on the road.

An internet connection is required when you first create an account and set up your vehicles and register the products.

The Wheel Sensei sensors transmit tyre pressure and bearing temperature data to an in-vehicle data box via radio frequency, then from the in-vehicle data box to a smartphone dashboard via Bluetooth for real-time alerts.

Wheel Sensei jumps into action as you start your drive. As your trailer wheels spin, data is being sent back to the your vehicle.

At rest Wheel Sensei’s intelligent sleep mode kicks in – ready for the next leg of your journey. 

Wheel Sensei has been tested to transmit and receive data up to 30m/100ft. This range is dependent on environmental conditions and correct installation and placement of the devices.

The pressure sensor specifications are

Communication range ~11m/36ft.

PSI measurement range ~ 0-180 psi.

Temperature range: -10°C / 50° F to 90°C / 195°F.

Wheel Sensei devices transmit data via the in vehicle hub to your smart device. Based on the temperature settings that you set for your vehicle the user interface will show alerts. If your phone is in the background a phone notification will be sent to alert you of temperature thresholds being activated.

Ensure the Smarter Towing app has permissions to connect to bluetooth and that phone notifications are allowed. 

Depending on your device you can check the permissions in the apps list or in general settings.

All products are express posted by Australia Post.

Please allow up to five days for your order to be dispatched and 1-3 business days for delivery.

If your item is in backorder, we will let you know when ordering. Back order items can take up to 4 weeks longer. 

All orders are shipped from Brisbane QLD Australia

All products are shipped express by Australia Post. Within Australia Express post is $30AUD. 

Internationally we ship via Standard post and pricing is at a flat rate of $60AUD.

These can and do vary from time to time. Shipping will be displayed before payment is made.

Tariffs are already included in the final price. However, small customs or processing fees may still apply depending on your state.

If you make a mistake or change your mind, simply email us at  info@smartertowing.com.

If the item is shipped and you want to make a change, unfortunately you will be responsible for return shipping. Refunds can be provided as long as all products are intact and not opened.

Email us at info@smartertowing.com with your order number and new address.
If the item has already shipped you will be responsible for return shipping.

Products will be accepted and reshipped to your new address, as long as all products are intact and not opened.


We accept all major credit cards.  Unfortunately direct bank transfer is not possible at this time.

Once you have placed an order and made payment, you will receive confirmation via email that the order is being processed.

Once the purchase is dispatched you will receive a tracking number for your shipment.

If you don’t receive an email, please get in touch with our support team. Be sure to check your spam folder first!

Yes. You will be sent a Tax Invoice with your order, along with a digital receipt.

You can order as a guest or a returning customer by setting up an account.

With an account you can:

• Check out faster when making a purchase
• Check the status of your past  and present orders
• Change your account details, including password
• Receive notice of special offers and the latest updates

Accounts can be accessed by the menu item at the top of the page.

You will need your username and password to login. 

Once logged in you can changes Billing Address or Shipping Address.

Six (6) months Manufacturer’s Warranty on Wheel Sensei units.

Twelve (12) months Manufacturer’s Warranty on the In Vehicle Console and/or pressure sensors.

Customers may cancel their order within 24 hours of purchase or before the item is shipped, whichever comes first. To request a cancellation, please contact our support team at info@smartertowing.com with your order number.

If the order has not been shipped:
A full refund will be issued to the original payment method.

If the order has already shipped:
The order cannot be canceled, but may be eligible for a return

If your items have already shipped or been delivered, you may return the item within 14 days of delivery under the following conditions:

  • The item must be unused, in its original packaging, and in resalable condition.
  • A restocking fee of up to 15% may apply for opened or used items.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds will be processed within 7–10 business days after the item is received and inspected.

The following are not eligible for cancellation or return:

  • Customized or specially configured hardware.
  • Final sale or clearance items.
  • Items damaged due to misuse, modification, or improper installation.

If your item arrives defective or damaged, please notify us within 7 days of delivery with photos of the issue. We will provide a replacement, exchange, or refund based on your preference and stock availability.

Make sure you scan or have entered or scanned the unique bundle code correctly.

If it doesn’t work, please email us as info@smartertowing.com so it can be resolved.

Make sure you scan or have entered or scanned the unique bundle code when setting up the Wheel Sensei device. Sometimes the Wheel Sensei will go into sleep mode and will take several minutes of driving to restart transmissions.

If all else fails, send us a email through the website and we will respond to you asap.

First, make sure you have a good internet connection. When you first sign up, you will need to confirm your email for extra security. Be sure to check your spam or junk mail if you do not receive this.

If your welcome mail does not come through, contact us  and we will get back to you within 24 hours.

Check if the In Vehicle console is connected and powered up. 

There is a small LED light – when the Wheel Sensei transmits you may see the light flicker. If all else fails email us at info@smartertowing.com and we will help trouble shoot.

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We’re here to help lighten the load of towing safety. For more information and advice check out the Smarter towing Help Centre.

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