Frequently asked questions.
- Installation and sizing - Getting your bearings
Cover cap sizes are unique to each wheel manufacturer.
With the new Wheel Sensei S2 – the cover wont be able to be fitted back on. But thats ok, you can show off your smarter towing!
Each Wheel Sensei unit monitors a wheel bearing hub, independently of the other units.
A single unit is needed to monitor each wheel bearing.
If you have four wheels, we recommend four Wheel Sensei units.
Custom packs are available to cater for every combination of dust cap and hub sizes.
Click here to contact us with your requirements.
For the best connectivity, we recommend placing the console on your car’s dash.
If this is not possible the console should be placed as high as possible to allow the unit to communicate to the Wheel Sensei units.
Anyone!
Wheel Sensei has been designed with a simple installation process to ensure anyone can install Wheel Sensei.
You do not need to be a mechanic or qualified trade professional.
- Product information
Wheel Sensei is a direct fit on for the wheel dust cap or hub and will not impact your wheel performance.
No wheel modifications are needed to use Wheel Sensei.
The Wheel Sensei units are 100% water and dust proof.
Each Wheel Sensei unit monitors a wheel bearing hub, independently of the other units.
A single unit is needed to monitor each wheel bearing.
If you have four wheels, we recommend four Wheel Sensei units.
Custom packs are available on request to cater for every combination of dust cap and hub sizes.
Click here to contact us with your requirements.
Yes, individual units can be purchased on request.
Contact us here to order.
Yes, console units can be purchased by contacting us here.
We are currently testing different options as per user feedback and trials. The Smarter Towing app will be the central point to capture all the data of your trailer for peace of mind monitoring.
- Warranty and replacements
Six (6) months Manufacturer’s Warranty on Wheel Sensei units
Twelve (12) months Manufacturer’s Warranty on the In Vehicle Console.
If a single unit is damaged the others will continue to operate.
You can order single replacement units by contacting us here.
The Wheel Sensei units are registered to the user when they are activated at the time of installation.
Unique bundle codes are required to set up Wheel Sensei, do not share these codes.
If you cannot locate your stolen Sensei unit, you can order a single replacement unit.
The Wheel Sensei units have a lifespan of approximately eight (8) years, based on an average of 720 driving hours each year.
- App and technical
Currently Apple Carplay is not supported.
You can install the app on multiple devices.
To activate on multiple devices you will need:
1. An active Wheel Sensei account
2. A valid Wheel Sensei registration code (provided after purchase of the Wheel Sensei kit).
The Wheel Sensei app will work with both Apple and Android devices. The app has been with different phones and tablets and has passed quality checks with Apple and Google.
Wheel Sensei is designed to work in remote locations so an internet connection is not needed to monitor your bearings while on the road.
An internet connection is required when you first create an account and verify your email.
Make sure you scan or have entered or scanned the unique bundle code when setting up the Wheel Sensei device. Sometimes the Wheel Sensei will go into sleep mode and will take several minutes of driving to restart transmissions.
If all else fails, send us a email through the website and we will respond to you asap?
First, make sure you have a good internet connection. When you first sign up, you will need to confirm your email for extra security. Be sure to check your spam or junk mail if you do not receive this.
If your welcome mail does not come through, contact us and we will get back to you within 24 hours.
Try to run the activation magnet over the top of the Wheel Sensei slowly. Keep the Wheel Sensei moving until you get a reading from it. This can take up to a few minutes in the first instance when the devices are activated.
- Shipping
If you make a mistake or change your mind, simply email us at wheels@smartertowing.com.
If the item is shipped and you want to make a change, unfortunately you will be responsible for return shipping. Refunds can be provided as long as all products are intact and not opened.
Email us at wheels@smartertowing.com with your order number and new address.
If the item has already shipped you will be responsible for return shipping.
Products will be accepted and reshipped to your new address, as long as all products are intact and not opened.
All products are express posted by Australia Post.
Please allow up to two days for your order to be dispatched and 1-3 business days for delivery.
If your item is in backorder, we will let you know when ordering. Back order items can take up to 4 weeks longer.
All orders are shipped from warehouse in Brisbane QLD Australia
All products are shipped express by Australia Post. Within Australia Express post is $30. Internationally we ship via Standard post and pricing is at a flat rate of $60AUD.
- Troubleshooting
Make sure you scan or have entered or scanned the unique bundle code when setting up the Wheel Sensei device. Sometimes the Wheel Sensei will go into sleep mode and will take several minutes of driving to restart transmissions.
If all else fails, send us a email through the website and we will respond to you asap?
First, make sure you have a good internet connection. When you first sign up, you will need to confirm your email for extra security. Be sure to check your spam or junk mail if you do not receive this.
If your welcome mail does not come through, contact us and we will get back to you within 24 hours.
Check if the In Vehicle console is connected and powered up. There is a small LED light – when the Wheel Sensei transmits you may see the light flicker. If all else fails email us at info@smartertowing.com and we will help trouble shoot.
- Payments and accounts
We accept all major credit cards and Afterpay. Unfortunately direct bank transfer is not possible at this time.
Once you have placed an order and made payment, you will receive confirmation via email that the order is being processed.
Once the purchase is dispatched you will receive a tracking number for your shipment.
If you don’t receive an email, please get in touch with our support team. Be sure to check your spam folder first!
You can order as a guest or a returning customer by setting up an account.
With an account you can:
Check out faster when making a purchase
Check the status of your past and present orders
Change your account details, including password
Receive notice of special offers and the latest updates
Click here to access your account.
You will need your username and password to login.
Once logged in you can changes Billing Address or Shipping Address.
Still Not Sure?
Get in contact with us below, the team will happily assist in getting you going.