Privacy Policy

Effective Date: March 01, 2024 | Last Updated: March 01, 2024

This privacy notice for The Smarter Towing Company Pty Ltd describes how and why we collect, store, use, and share information when using our services, including visiting https://smartertowing.com or engaging through sales, marketing, or events.

The Smarter Towing Company respects privacy and commits to excellent customer service.

Questions? Contact info@smartertowing.com

1. What information do we collect?

Personal information you disclose to us

We collect personal information you voluntarily provide when registering, expressing interest, participating in activities, or contacting us.

Personal Information Provided by You: Information collected depends on interaction context, your choices, and features used. We may collect:

• Names
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses
• Debit/credit card numbers

Sensitive Information: We do not process sensitive information.

Payment Data: We collect data necessary for payment processing, such as payment instrument numbers and security codes. All payment data is stored by Stripe. See: https://stripe.com/privacy

All information you provide must be true, complete, and accurate. Notify us of changes.

Information automatically collected

Certain information like IP address and browser/device characteristics is automatically collected. This doesn't reveal specific identity but includes device/usage information, IP address, browser characteristics, operating system, language preferences, referring URLs, device name, country, location, usage patterns, and technical information. This maintains security and operation, supporting internal analytics and reporting.

We collect information through cookies and similar technologies:

Log and Usage Data: Service-related, diagnostic, usage, and performance information automatically collected when accessing or using Services. This includes IP address, device information, browser type/settings, activity (date/time stamps, pages, files viewed, searches, features), device events (system activity, error reports, crash dumps), and hardware settings.

Device Data: Computer, phone, tablet, or device information accessing Services (IP address, proxy, device/application IDs, location, browser type, hardware model, ISP or mobile carrier, operating system, configuration).

Location Data: Device location information—precise or imprecise depending on device/settings (GPS or IP-based). Opt out by refusing access or disabling location settings, though some features may not function.

2. How do we process your information?

We process personal information for various reasons depending on interaction, including:

• Facilitating account creation, authentication, and user account management
• Delivering services to users
• Responding to user inquiries and providing support
• Sending administrative information
• Fulfilling and managing orders, payments, returns, and exchanges
• Enabling user-to-user communications
• Requesting feedback and contacting about service use
• Sending marketing and promotional communications per preferences (you may opt out)
• Administering prize draws and competitions
• Evaluating and improving Services, products, marketing, and experience; identifying usage trends; determining campaign effectiveness
• Complying with legal obligations, responding to legal requests, and exercising/establishing/defending legal rights

3. When and with whom do we share your personal information?

We may share information in specific situations with specific third parties:

Business Transfers: Information may be shared or transferred in connection with mergers, company asset sales, financing, or acquisition of all or portion of our business to another company.

4. Do we use cookies and other tracking technologies?

We may use cookies and similar tracking technologies (web beacons and pixels) to access or store information. Specific information about usage and refusal options are set out in our Cookie Notice.

5. How long do we keep your information?

We keep information only as long as necessary for purposes outlined in this notice unless law requires otherwise.

Personal information is retained only as long as necessary for stated purposes unless longer retention is required or permitted by law. No purpose requires keeping information longer than twelve (12) months past account termination. When there's no ongoing legitimate business need, we delete or anonymize information. If impossible (backup archives), we securely store and isolate information from further processing until deletion is possible.

6. How do we keep your information safe?

We implemented appropriate and reasonable technical and organizational security measures to protect personal information security. However, despite safeguards and security efforts, no electronic Internet transmission or information storage technology is guaranteed 100% secure.

Transmitting personal information to/from Services is at your own risk. Access Services only within secure environments.

7. What are your privacy rights?

You may review, change, or terminate your account anytime. Depending on geographic location (EEA/UK/Switzerland), you may have additional rights.

Withdrawing your consent

If we rely on your consent to process personal information, you may withdraw consent anytime by contacting us. This doesn't affect processing carried out before withdrawal or processing based on other lawful grounds.

Opting out of marketing and promotional communications

Unsubscribe from marketing emails anytime by clicking unsubscribe links or contacting us. We may still send service or account messages.

Account information

• Contact us using provided contact information; or
• Log into account settings and update your user account.

Upon termination request, we deactivate or delete your account and information from active databases, subject to retention necessary for fraud prevention, troubleshooting, investigations, enforcing legal terms, and/or complying with legal requirements.

Cookies and similar technologies

Most browsers accept cookies by default. Usually, you can set your browser to remove or reject cookies, which may affect certain features or services. To opt out of interest-based advertising by advertisers on our Services, visit applicable industry opt-out pages.

For privacy rights questions or comments, email info@smartertowing.com.

8. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") setting you can activate. No uniform standard for recognizing DNT signals has been finalized; therefore, we don't currently respond to DNT signals. If a standard is adopted that we must follow, we will update this notice accordingly.

9. Do California residents have specific privacy rights?

Yes. California residents receive specific rights regarding personal information access.

California Civil Code Section 1798.83 ("Shine the Light") permits California residents to request—once annually and free—information about personal information categories (if any) disclosed to third parties for direct marketing and those third parties' names/addresses. Contact us using details below.

If you're under 18, reside in California, and have a registered account, you can request removal of publicly posted data. Contact us with your account-associated email and a statement that you reside in California. We'll make reasonable efforts to remove data from public view (note: backups and archives may retain it).

CCPA Privacy Notice

California Code of Regulations defines a "resident." If that applies, we adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We may collect categories described in this notice and as permitted by law, including customer support, surveys/contests, and service delivery contexts.

How do we use and share your personal information?

More information about data collection and sharing practices appears in this notice. Contact us via our privacy request page or using contact details below.

If you use an authorized agent to exercise opt-out rights, we may deny requests if the agent doesn't submit authorization proof.

Will your information be shared with anyone else?

We may disclose personal information to service providers pursuant to written contracts. We use your personal information for our own business purposes (internal research and development). We have not sold or disclosed personal information for commercial purposes in the preceding twelve (12) months and won't sell visitor, user, and consumer information in the future.

Your rights with respect to your personal data

• Right to request deletion of the data — Request to delete: You can ask us to delete your personal information, subject to legal exceptions.
• Right to be informed — Request to know: Depending on circumstances, you have a right to know what we collect, why, to whom it's disclosed/sold (if applicable), and related details. We're not required to provide or delete de-identified information or re-identify data to verify requests.
• Right to non-discrimination: We won't discriminate against you for exercising privacy rights.

Verification process

Upon receiving your request, we verify your identity by matching provided information with existing information or contacting you via previously provided methods. We use only personal information provided in requests to verify your identity or authority. If we can't verify you from existing information, we may request additional information solely for verification/security purposes, which we'll delete after verification.

Other privacy rights

• You may object to personal information processing.
• You may request correction or restriction of processing where permitted.
• You may designate an authorized agent to make requests on your behalf under the CCPA (subject to verification).
• You may request to opt out from future selling of your personal information to third parties (if applicable). We'll act on opt-out requests as soon as feasible and no later than fifteen (15) days from submission.

Exercise these rights by contacting info@smartertowing.com or using contact details below. If you have complaints about our data handling, we'd like to hear from you.

10. Do we make updates to this notice?

Yes, we update this notice as necessary to stay compliant with relevant laws.

We may update this notice periodically. Updated versions are indicated by an updated "Revised" date and become effective as soon as accessible. If we make material changes, we may notify you by prominently posting notice or sending direct notification. We encourage frequent review of this notice.

11. How can you contact us about this notice?

If you have questions or comments, email info@smartertowing.com.

12. How can you review, update, or delete the data we collect from you?

Based on applicable country laws, you may have rights to request access to collected personal information, change it, or delete it in some circumstances. To make a request, visit: https://www.smartertowing.com/get-in-touch-smarter-towing/.