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Frequently Asked Questions
Will Wheel Sensei fit under my cover cap?
Cover cap sizes are unique to each wheel manufacturer.
With the new Wheel Sensei S2 – the cover wont be able to be fitted back on. But thats ok, you can show off your smarter towing!
Do I need a Wheel Sensei unit for every wheel on my trailer?
Each Wheel Sensei unit monitors a wheel bearing hub, independently of the other units.
A single unit is needed to monitor each wheel bearing.
If you have four wheels, we recommend four Wheel Sensei units.
Who can install Wheel Sensei?
Anyone!
Wheel Sensei has been designed with a simple installation process to ensure anyone can install Wheel Sensei.
You do not need to be a mechanic or qualified trade professional.
Are mixed sized packs available?
Custom packs are available to cater for every combination of dust cap and hub sizes.
Click here to contact us with your requirements.
I need a custom Wheel Sensei!
Will Wheel Sensei impact the way my wheels function?
Wheel Sensei is a direct fit on for the wheel dust cap or hub and will not impact your wheel performance.
No wheel modifications are needed to use Wheel Sensei.
Is Wheel Sensei water and dust proof?
The Wheel Sensei units are 100% water and dust proof. They are Australian designed and tested to IP67 and IP 68
Can I purchase a single Wheel Sensei Unit?
Yes, individual units can be purchased on request.
Contact us here to order.
If a single unit is damaged, will the others continue to operate?
If a single unit is damaged the other Wheel Senseis will continue to operate as per normal.
You can order single replacement units by contacting us here.
What is the battery life of Wheel Sensei
The Wheel Sensei units have a lifespan of approximately eight (8) years, based on an average of 720 driving hours each year.
Does Wheel Sensei monitor tyre pressure?
We are currently testing different options as per user feedback and trials. The Smarter Towing app will be the central point to capture all the data of your trailer for peace of mind monitoring.
Is Apple Car play supported?
Smarter Towing app for Apple Carplay is currently in development and testing.
Is Android Auto supported?
Smarter Towing app for Android Auto is currently in development and testing.
Does the app work on Apple and Android devices?
Can I install the app on multiple devices?
You can install the app on multiple devices.
To activate on multiple devices you will need:
1. An active Wheel Sensei account
2. A valid Wheel Sensei registration code (provided after purchase of the Wheel Sensei kit).
Do I need an active internet connection?
Wheel Sensei is designed to work in remote locations so an internet connection is not needed to monitor your tow whilst on the road.
An internet connection is required when you first create an account and set up your vehilces and register the products.
How does the app work with Bluetooth
Powered by a proprietary wireless protocol, Wheel Sensei devices deliver fast, accurate sensor data to your app via the in-vehicle hub. Simply connect the hub to your mobile device via bluetooth to monitor temperature, pressure, and alerts in real time — wherever your journey takes you.
How does intelligent sleep mode work?
Wheel Sensei jumps into action as you start your drive. As your trailer wheels spin, data is being sent back to the your vehicle.
At rest Wheel Sensei’s intelligent sleep mode kicks in – ready for the next leg of your journey.
How does Wheel Sensei alert me?
Wheel Sensei devices transmit data via the in vehicle hub to your smart device. Based on the temperature settings that you set for your vehicle the user interface will show alerts. If your phone is in the background a phone notifcation will be sent to alert you of temperature thresholds being activated.
Tips for getting alerts and notifications
Ensure the Smarter Towing app has permissions to connect to bluetooth and that phone notifications are allowed.
Depending on your device you can check the permissions in the apps list or in general settings.
What are shipping timeframes?
All products are express posted by Australia Post.
Please allow up to five days for your order to be dispatched and 1-3 business days for delivery.
If your item is in backorder, we will let you know when ordering. Back order items can take up to 4 weeks longer.
All orders are shipped from Brisbane QLD Australia
Shipping Rates
All products are shipped express by Australia Post. Within Australia Express post is $30AUD.
Internationally we ship via Standard post and pricing is at a flat rate of $60AUD.
How can I change my order?
If you make a mistake or change your mind, simply email us at info@smartertowing.com.
If the item is shipped and you want to make a change, unfortunately you will be responsible for return shipping. Refunds can be provided as long as all products are intact and not opened.
How can I change my shipping address?
Email us at info@smartertowing.com with your order number and new address.
If the item has already shipped you will be responsible for return shipping.
Products will be accepted and reshipped to your new address, as long as all products are intact and not opened.
What payment methods do you accept?
We accept all major credit cards. Unfortunately direct bank transfer is not possible at this time.
What happens after I place an order
Once you have placed an order and made payment, you will receive confirmation via email that the order is being processed.
Once the purchase is dispatched you will receive a tracking number for your shipment.
If you don’t receive an email, please get in touch with our support team. Be sure to check your spam folder first!
Do I receive an Invoice with my order?
Do I need an account to order?
You can order as a guest or a returning customer by setting up an account.
With an account you can:
Check out faster when making a purchase
Check the status of your past and present orders
Change your account details, including password
Receive notice of special offers and the latest updates
How can I change my account details?
Click here to access your account.
You will need your username and password to login.
Once logged in you can changes Billing Address or Shipping Address.
Order Cancellation Before Shipment
Customers may cancel their order within 24 hours of purchase or before the item is shipped, whichever comes first. To request a cancellation, please contact our support team at info@smartertowing.com with your order number.
- If the order has not been shipped:
A full refund will be issued to the original payment method. - If the order has already shipped:
The order cannot be canceled, but may be eligible for a return
- If the order has not been shipped:
Return & Refund (If Cancellation Window Has Passed)
If your items have already shipped or been delivered, you may return the item within 14 days of delivery under the following conditions:
The item must be unused, in its original packaging, and in resalable condition.
A restocking fee of up to 15% may apply for opened or used items.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds will be processed within 7–10 business days after the item is received and inspected.
Non-Cancellable Orders
The following are not eligible for cancellation or return:
Customized or specially configured hardware
Final sale or clearance items
Items damaged due to misuse, modification, or improper installation
Defective or Damaged Items
If your item arrives defective or damaged, please notify us within 7 days of delivery with photos of the issue. We will provide a replacement, exchange, or refund based on your preference and stock availability.
What warranty is provided?
Six (6) months Manufacturer’s Warranty on Wheel Sensei units.
Twelve (12) months Manufacturer’s Warranty on the In Vehicle Console.
The Wheel Sensei Bundle code doesnt work
Make sure you scan or have entered or scanned the unique bundle code correctly.
If it doesnt work, please email us as info@smartertowing.com so it can be resolved.
The Wheel Sensei device won't register on the app
Make sure you scan or have entered or scanned the unique bundle code when setting up the Wheel Sensei device. Sometimes the Wheel Sensei will go into sleep mode and will take several minutes of driving to restart transmissions.
If all else fails, send us a email through the website and we will respond to you asap.
I can't register my profile on the app
First, make sure you have a good internet connection. When you first sign up, you will need to confirm your email for extra security. Be sure to check your spam or junk mail if you do not receive this.
If your welcome mail does not come through, contact us and we will get back to you within 24 hours.
The Wheel Sensei registers, but I don't seem to get any readings?
Check if the In Vehicle console is connected and powered up.
There is a small LED light – when the Wheel Sensei transmits you may see the light flicker. If all else fails email us at info@smartertowing.com and we will help trouble shoot.
